CITIZENS COMPASS – Guaranty Trust Bank Ltd (GTBank) on Wednesday, announced that it has upgraded a core banking system.
The bank made the announcement explaining that the move was part of the bank’s continuous efforts to enhance agility, adaptability, and overall customer service experience.
The transition, while essential for the bank’s long-term growth, came with its challenges. The process led to delays in transaction processing and occasional service interruptions. GTBank has issued a heartfelt apology to its customers for any inconvenience caused during this period.
GTBank expressed profound gratitude to its customers for their extraordinary patience and unwavering support. The bank acknowledged the impact of the service disruptions on both personal and business activities and thanked customers for their continued trust and understanding.
Henry Obiekea, the Managing Director of GTBank, noted, “We recognize the challenges faced during this transition period. Your trust and patience have been extraordinary, and we sincerely apologize for any inconvenience caused. Moving forward, every effort we make will be driven by the goal of providing the highest standards of service that you expect.”
Laurin Hainy, Group CEO & Co-founder of FairMoney, reiterated the bank’s commitment to maintaining its leading position in the market while continuing to innovate and improve its banking, lending, and wealth management services.
GTBank is now focused on restoring its usual seamless service experience, reinforcing its dedication to upholding the highest standards of customer service. The strategic transition to the new core banking system aims to strengthen its operations and ensure that it remains at the forefront of the banking industry.
The successful implementation of the new Finacle Suite marks a significant milestone for GTBank, positioning it to better serve its customers and meet their evolving needs. The bank’s management remains committed to driving continuous improvements and ensuring that its relationship with customers continues to thrive.
