CITIZENS COMPASS – First Bank of Nigeria Limited, has announced the launch of a Humanoid Robot to boost banking system across the nation.
The first of its kind in the financial services space in Nigeria, is in furtherance to its leading role in providing innovative financial solutions in Nigeria.
The launching took place at its Adetokunbo Ademola, Victoria Island Lagos Digital Experience Centre (DXC) Branch.
The robot is among the phased configuration of the bank’s state-of-the-art digitally led self-service branch, and it is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff.
According to the bank, the Humanoid Robot can engage customers in conversations as well as through a touch screen strapped to his chest.
The services performed by the robot include responding to customers’ enquiries on cash deposits, withdrawals and ATM cards.
Also, the robot aids complaint management as customers can log a complaint via QR with feedback generated within the advised time.
The Humanoid Robot also keeps customers up to date with happenings about the Bank, including products launches and upgrades designed to strengthen the customer experience and satisfaction.
The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers’ accounts.
Expressing his delight at the initiative, Chief Executive Officer of FirstBank Group, Dr Adesola Adeduntan noted that “the addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank.
” With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world.
“Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfil our customers’ needs.” he concluded.
The introduction of the Humanoid Robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre, launched in December 2021.
Another Humanoid Robot will also be deployed in the bank’s next and second Digital Experience Centre, soon to be announced in the coming months.
